QI Connect - Don't drop the patient' - Don Norman
Don Norman is Director of the Design Lab at the University of California, San Diego where he is also professor emeritus of both psychology and cognitive science. He is cofounder of the Nielsen Norman Group, an IDEO fellow, Trustee of IIT’s Institute of Design (Chicago), and former Vice President of Apple. He is a member of the National Academy of Engineering and a fellow of the American Academy of Arts and Sciences. He is professor emeritus of computer science and design at Northwestern University.
QI Connect - Stephen Swensen -Leadership and joy at work
Dr. Swensen is dedicated to the development of thoughtful leaders who have the capability to nurture camaraderie and joy in work. He is a recognized, well-published expert in professional burnout.
For the past three decades he has served patients at the Mayo Clinic. As Director for Leadership and Organisation Development he co-led professional burnout work and oversaw the development of 4,100 physicians and scientists. He is a Senior Fellow of the Institute for Healthcare Improvement and co-leads their Joy in Work Initiative.